How long does delivery take?

Our delivery timeframe consists of two stages:

Processing Time
Once your order is placed, our team verifies your order details and completes sourcing, quality checks, and packaging. Most orders are processed and dispatched within 1–3 business days.

Shipping Time
Shipping time begins once your order has been dispatched.

United States, Canada, United Kingdom, Australia & New Zealand
Estimated delivery: 7–10 business days

Other International Destinations
Estimated delivery: 7–14 business days

Please note that delivery times are estimates and may occasionally be affected by customs processing, local postal delays, public holidays, or other circumstances outside of our control.

ORDER CONFIRMATION & TRACKING

Once your order has been placed, you will receive an Order Confirmation email containing your order number and purchase details.

If you need to make a change to your order or shipping information, please contact us as soon as possible. Once your order has entered processing or has been dispatched, we may no longer be able to make changes or cancel it.

When your order has been shipped, you will receive a Shipping Confirmation email containing your tracking information.

Please allow a few business days for your tracking details to update after receiving your shipping confirmation. It is normal for there to occasionally be a delay between tracking scans while your parcel is in transit.

RETURNS & EXCHANGES

Can I cancel my order?

If you would like to cancel your order, please contact us within 4 hours of placing your order.

We will always do our best to accommodate cancellation requests. However, once your order has been processed, packaged, or shipped, we may no longer be able to cancel it.

What is your return policy?

If you're not satisfied with your purchase, please contact us by email with “Return” in the subject line and our team will assist you with the return process.

Unless otherwise stated, original shipping charges are non-refundable and the cost of return shipping is the responsibility of the customer.

Returned items must meet the conditions outlined in our Returns Policy before a refund can be approved.